FAQs

To create an account, navigate to the upper click on "Login/Register" at the Top bar on the homepage. After clicking, you'll be prsented with the Sign Up page. Fill in the details for all the required fields. Click Submit at the bottom. Once completed, check your registered email address for a verification email from us.

Yes. Simply navigate to "My Account" on the top bar of the homepage and select "My Profile". You can then change your details as you like.  Click "Update" to confirm the changes.

Once you have an account, you can select the product you wish to order and choose from four design options: upload your own completed print ready design, browse design templates and revise with your content, create your own custom design using our online designer or select "Let PlanIT design it". The browse design template option is not available for all products. If you need further assitance with your design, please contact us.

Create an account. Browse through our extensive product offerings and make your choices. You have the option of uploading a completed design, using templates to create a design or ,for many products, you can choose PlanIT to create your design. If the "Let PlanIT Design it" is not available, please contact us for assistance.

If you realized there was an error with your uploaded file(s) shortly after placing your order, please call us at 760-345-2500 AND email us at info@planitprintworks.com to let us know immediately. If are notified before production begins, we can substitute the artwork with the new files.

Yes, our system works perfectly for reorders. Once you place an initial order for any item, we retain the original files. All you need to do is sign onto your account, click on “My Orders”, then on the order number, and finally click on “Reorder.” Then, proceed to checkout as normal.

All reorders are printed using the originally submitted files. As the proof was already provided with the original order, we do not offer proofs for reorders.

Maximum file size for uploads: 50MB (megabytes) per file. If your files cannot be compressed to 75MB, please contact us about alternative options for sending your file.

Our site currently supports 250+ major and popular print products as listed, to suit your print and promotional product needs.

A resolution of 300 dpi (dots per inch) is the minimum resolution for the actual print size of the output PDF file.

Before you upload your file:

•    Confirm that the text size is legible.

•    Ensure that all information is accurate and spelled correctly.

•    Verify that images are clear and meet the DPI (dots per inch) requirements.

Resolution: It is vital to set all elements to a resolution of 300 to 350 DPI, unless otherwise specified. Images sourced from the web often have low resolution, which may lead to blurry or pixelated prints.

Suggestions for preparing your files:

•    Grey Bleed Line: Please ensure that all background elements extend to the bleed line. Background elements that do not reach the bleed line may cause undesired white borders.

•    Red Cutline: The product will be trimmed along this area to achieve its final size. We do not recommend borders as they may undergo cutting shifts.

•    Green Safety Line: Please ensure that all text and images are kept within this line. Anything outside of this area may potentially get trimmed off.

Note: Due to possible cutting shifts, we do not recommend printing designs with borders. However, if your design contains a border, we recommend that it falls within the safe zone guidelines and extends to the edge of the bleed line.

Please be sure to select the proper orientation on the order form to match the orientation of your files (horizontal or vertical). When uploading files, please be aware that the right side of your "Front" file will align with the left side of your "Back" file when printed.

Please ensure that your files are flattened and that all fonts are outlined. If fonts are not outlined, there is a possibility that a different font may be used in your document. To avoid these variations, please outline all fonts or save your files in JPG or TIF/TIFF formats.

We accept the following file types: TIF, TIFF, EPS, AI, PSD, BMP, GIF, JPG, PNG, and PDF.

For print files, please ensure that they are in CMYK mode unless stated otherwise. 

If you are submitting an AI file, please ensure that all images within the file are properly embedded or linked.

Please be advised that we do not print copyrighted material, discriminatory material, FDA material, or any form of currency. Approval of all files is subject to our discretion. We reserve the right to reject services without providing a disclosed reason for objectionable content

No, the price list indicates basic prices of products against the speculative quantities. The prices are calculated with regard to the most basic paper/card types, sizes and single side printing. As you know, the final printing cost depends on many parameters: paper/card weights or thickness (GSM/Pt), glossy or matt finish, 2 or 4 colors, square or rounded corners, single or double side printing, quantity, destination shipping charges and the mode of transport. Please use the indicative prices for calculating the basic cost. Once you place the order using the above parameters, we will quickly mail you the final, exact cost.

All sales made on our website are final. However, if you happen to notice any issues within your files before your order is approved and paid, you may have the option to cancel it through your My Account section. In case you do not see a Cancel option, your order might already be in production and cannot be canceled.

Should you encounter any issue or change your mind about the item, please contact our customer service for further assistance.

We offer a 100% satisfaction guarantee exclusively for first-time retail customers or first-time issues on orders made through our website, with a subtotal of up to $100. If you meet the criteria as a first-time retail customer or first-time issue and are not completely satisfied with your printed product, you must notify PlanIT Print Works within five (5) business days from the date of pick-up or delivery. You can then return the product to us for a one-time full refund of the printing cost only. Please note that you will be responsible for all shipping expenses associated with the return.

If you do not qualify for the above refund, please be aware that all sales are final. PlanIT Print Works does not provide refunds or credit for any orders, including but not limited to product orders or Design Services orders, unless PlanIT Print Works cancels the order at its sole discretion.

If a package cannot be delivered due to an incorrect shipping address provided by the customer, Roadrunner Print and Ship will arrange for the package to be resent to the correct address.

However, please note that an additional shipping fee will be charged for this reshipment

This happens when an order has been shipped from our location, it means that it has been sent out for delivery. There is a possibility that the shipping carrier may have missed scanning the package along the way. However, in 90% of cases, we see that the package is delivered on the scheduled date. If, for any reason, your order is not delivered on the scheduled delivery date, please contact us info@planitprintworks.com via email. This will allow us to initiate a trace process to locate your package promptly.

If you need to modify your delivery address, please contact our customer service team by sending an email to info@planitprintworks.com. We will examine your order's production status to determine whether a change can still be made.

To enable a swift process, ensure you include your order number in the subject line of the email and the new delivery address in the body of the message. It is necessary to confirm that your order has not been shipped before sending the email.

Please be aware that if you require delivery to a different location, there may be supplementary shipping costs. However, we cannot guarantee a successful update, and as such, we recommend checking your delivery address thoroughly before finalizing your order.

We will ship your order after payment has been finalized and printing (production) is complete. You will receive an email notification as soon as your order ships. The email will include the tracking numbers so that you can track your packages with the shipping carrier.

Please note that the shipping speed time frames provided for your order are separate from the production time frame. To obtain a more accurate estimate of delivery, it is recommended to calculate the "production time" and "ship time" together. All production time is measured in business days.

Once your order is approved, paid, and processed, the production time begins. If the order is processed before 10 am PT, production starts on the same day. If processed after 10 am PT, production commences on the following day. Any issues with files or payment may result in delays to your order timeline. The day after your order has been shipped is considered as the first day of shipping.

Getting something printed can be a bit challenging. There’s lots of vendors, lots of choices and lots of poor quality. We’re here to help. We’ve got a phone number and an email and real live people to communicate with. We’re here to support you.

Print on Demand is an online pre-press process that that allows you, our customer, to place print orders in real time and on your schedule. The process allows you to create, edit, and approve computer-based online templates within your order session. Once PlanIT receives your order, we will review it, reach out with any questions or issues and proceed with fulfilment of the order. the entire process is designed to save you time and deliver high quality products shipped directly to you.

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

The type of paper used for difference purposes is expressed in weight. In the US system it is referred to as Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

We use digital and offset printing depending upon the order type.